creditcard
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creditcard [2009/05/06 06:58] twdorris created |
creditcard [2009/05/06 07:03] twdorris |
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| ===== Resolution Steps ===== | ===== Resolution Steps ===== | ||
| - | By **FAR** the best way to figure out why a transaction was declined is to call the credit card bank. Information is usually available on the back of the credit card. The bank can tell the customer exactly why a particular transaction was declined and can help to free up the authorization hold or can explain how to get the transaction to succeed. | + | By **FAR** the best way to figure out why a transaction was declined is to call the credit card bank. Contact information is usually available on the back of the credit card. The bank can tell the customer exactly why a particular transaction was declined and can help to free up the authorization hold or can explain how to get the transaction to succeed. |
| There's very little we can do on our end. The process is handled securely off site by our credit card processing service. We retain no information related to transactions on our site for security reasons. So we have no visibility into these failed transaction. | There's very little we can do on our end. The process is handled securely off site by our credit card processing service. We retain no information related to transactions on our site for security reasons. So we have no visibility into these failed transaction. | ||
| - | Most often the problem with a failed transaction is the result of a mismatch in the credit card billing address and the address entered by the user. | + | ===== Address Check ===== |
| + | Most often the problem with a failed transaction is the result of a mismatch in the credit card billing address and the address entered by the user. The following illustrates how to check this. | ||
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| + | ==== STEP 1: Shipping address ==== | ||
| + | The first step in our checkout procedure is where the customer selects his or her delivery address. This is where the package will be mailed and may be different from the address associated with the customer's credit card billing statement. | ||
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| + | {{http://www.ecmtuning.com/images/forums/addr-shipping.png }} | ||
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| + | ==== STEP 2: Billing address ==== | ||
| + | The next step is where the customer can specify a billing address associated with their credit card. This is the address used to validate the credit card in the process flow outlined above. This address MUST MATCH the address on file with the credit card bank for the credit card being used. This is usually the address where the customer's billing statement is mailed. | ||
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| + | {{http://www.ecmtuning.com/images/forums/addr-billing.png }} | ||
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| + | ==== STEP 3: Confirmation screen ==== | ||
| + | The final step is just a summary screen to show the information collected in the first two steps. The customer's shipping address listed in the delivery section should match the address the customer wants the package delivered to. The billing address should match the address associated with the credit card. | ||
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| + | {{http://www.ecmtuning.com/images/forums/addr-confirm.png }} | ||
creditcard.txt · Last modified: 2024/03/15 11:16 (external edit)
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